The Care Quality Commission
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Archived: Absolute Care Agency (EM) Ltd - Burton

12 Springfield Close, Burton On The Wolds, Loughborough, Leicestershire, LE12 5AN (01509) 881595

Provided and run by:
Absolute Care Agency (EM) Limited

Important: This service is now registered at a different address - see new profile

All Inspections

21 August 2013

During a routine inspection

We telephoned six people to gather their thoughts of the service being provided. Four were receiving direct care and two were relatives of people receiving care. We were also able to talk to four support workers and three members of the management team during our visit to the service.

We were told that the service involved people in deciding what care and support they needed and we found that initial assessments had taken place. This showed us that the service assured itself that the individual needs of each person could be met, prior to their care package commencing. One person explained: "Xxxxx [the manager] came initially and did an assessment and put a care plan together and she accompanied quite a few of the girls when they first started to make sure they knew what they were doing.'

Support workers were appropriately trained and supported. This enabled them to carry out their role within the service safely and competently.

We found a number of monitoring systems in place including six monthly surveys and regular telephone calls to those using the service. This enabled the management team to monitor the quality of service that people received.

People using the service told us that they were very satisfied with the service they were receiving. One person told us: 'They are brilliant; I wouldn't give them up for the world.' Another explained: 'I am thrilled to bits with them.'