4, 12, 19 March 2014
During a routine inspection
We found that patient's needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One patient told us that the, "GP was kind and compassionate". They also said they weren't rushed and the GP was easy to talk to and made them feel comfortable. A relative said, "The GP gave really good advice and was really good".
People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. All the people we spoke with told us they felt safe when using the service. Comments included, "Absolutely" and "Safe? - Yes. A very knowledgeable GP".
The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others. However, feedback from people who used the service was not obtained which meant that the quality of the service people received was not monitored.