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Inspection Summary


Overall summary & rating

Good

Updated 23 March 2021

Norbury Court is a nursing service that provides care for up to 60 people. It is a purpose-built care service and has three floors; however, at the time of our review the ground level had been closed and people lived on the first and top floors. At the time of our inspection 59 people were living at the service.

We found the following examples of good practice:

At the entrance of the home, information was displayed to inform visitors about any infection control procedures to be followed. Temperature checks were completed, along with a questionnaire to establish if visitors had recently displayed any symptoms of COVID-19.

The home had a robust process in place for facilitating indoor or outdoor visits. All visitors underwent screening checks on arrival and were directed to wear PPE before being able to enter the service. As the ground floor was no longer being used for care and accommodation, rooms were re-purposed so family or professionals could visit people without needing to enter the main living areas of the home. In exceptional circumstances, such as when a person was on end of life care or nursed in bed, the home had processes in place to facilitate visits to people’s room in the safest possible way.

Zoning arrangements were used when people had tested positive for COVID-19 and needed to self-isolate in certain areas of the home, such as bedrooms. COVID-19 testing was in place for staff and people using the service. The majority of people and staff had received their COVID-19 vaccination.

We found Norbury Court to be clean and tidy. A dedicated domestic team, with the assistance of care staff, carried out scheduled infection control tasks throughout the day. Regular infection control audits were undertaken to ensure standards were maintained.

Risk assessments were completed where certain groups were at higher risk of harm if they contracted the virus. Staff had received additional infection control training during the pandemic.

Inspection areas

Safe

Good

Updated 23 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 23 March 2021

Caring

Good

Updated 23 March 2021

Responsive

Good

Updated 23 March 2021

Well-led

Good

Updated 23 March 2021