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Loidis Care Services Limited

We are carrying out a review of quality at Loidis Care Services Limited. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Updated 22 October 2020

About the service

Loidis care services is a domiciliary care agency providing personal care to adults living in their own homes, some of whom require end of life care. At the time of the inspection, the service was supporting three people.

People’s experience of using this service and what we found

Relatives of people using the service were complimentary about the care provided and the positive impact it had on their loved ones and themselves. One said, “The smile on my [relative’s] face when [care workers] arrive is so good to see.”

Improvements were required in how risks to people's care were recorded. However, staff were aware of risks to people's care and knew how to manage these. Relatives felt their loved ones received safe care.

Overall medication was managed well, however improvements were required in recording the support provided with prescribed creams and ‘as and when required’ medication. We have made a recommendation about the management of these medicines.

Recruitment processes did not always evidence robust checks had been undertaken to ensure staff were safe to work with vulnerable people.

There were several quality assurance processes in place which were checking important areas of care delivered, however these had not always been effective in identifying some of the issues found at this inspection.

Staff and the registered manager were knowledgeable about identifying and reporting safeguarding concerns. The provider ensured staff followed safe infection control practices. People were protected from the risk of infection and plans were in place to mitigate the increased risks from the current Covid-19 pandemic.

We received positive feedback about the registered manager being approachable and caring. The management team demonstrated a willingness to continuously learn and improve.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 April 2019 and this is the first inspection.

Why we inspected

This service had been registered with CQC for over a year. As a result, we undertook a focused inspection to review the key questions Safe and Well-led only.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 22 October 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Updated 22 October 2020

Caring

Updated 22 October 2020

Responsive

Updated 22 October 2020

Well-led

Good

Updated 22 October 2020

The service was well-led.

Details are in our well-Led findings below.