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Inspection carried out on 19 September 2019

During a routine inspection

We carried out an announced comprehensive inspection at MedicSpot HQ on 19 September 2019 as part of our rated inspection programme. We previously inspected this service on 30 November 2017 using our previous methodology, and found the service was compliant with the relevant regulations. At that inspection, we did not apply ratings.

MedicSpot HQ offers an online doctor service providing both pre-booked and walk-in video consultation appointments for patients at clinical stations based within pharmacies.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP