Oracare Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff had carried out a disability access audit and had an action plan to continually improve access for patients.

Staff described the reasonable adjustments they had made to ensure the practice was accessible.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. The practice was wheelchair accessible, including an accessible toilet with grab rails and slip resistant flooring. Large print materials and reading glasses were available for patients with visual impairments, and the practice was fitted with a hearing loop. Translation services were provided for patients who did not speak English as their first language, and staff were able to communicate in several languages including Arabic Tagalog, Slovak, Urdo, Persian and Hindi.

Staff demonstrated a clear understanding of the importance of providing emotional support to patients during care delivery. For example, the practice supports many patients who are nervous about dental treatment; the principal dentist has undertaken additional training in hypnosis techniques to help patients with breathing and relaxation. The practice also allows extra time for patients who require it.

The practice supported more vulnerable members of society, for example, patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.