We carried out a review of the data available to us about Protecthand Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Protecthand Care Limited, you can give feedback on this service.
Protecthand Care Limited is a domiciliary care agency and is based in the London Borough of Havering. The service provides personal care to people in their own homes. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of our inspection, the service provided personal care to 6 people in their own homes.
People’s experience of using this service
People experienced good care. Relatives told us staff were kind and caring. Each person had their needs assessed and a care plan so that staff knew how to support them. Staff were checked, trained and supported to carry out their roles effectively.
Staff managed medicines well and supported people to access healthcare, when needed. They supported people with their dietary needs and ensured people received person-centred care. Staff worked well with other professionals to ensure people's needs were met. Risks to people were assessed and systems put in place to manage risks. Staff understood people's preferences, likes, dislikes and treated people with respect. They ensured people's privacy and dignity was maintained, and people were not discriminated against because of differences such as sex, sexuality, age and religion.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider carried out audits, sought feedback, reviewed care plans and welcomed complaints. They used all this to drive continuous improvement.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was Requires Improvement (published 30 December 2021) and there were breaches of regulations.
We issued a requirement notice to the provider for breaches of Regulation 12 (safe care and treatment) and Regulation 17 (good governance).
The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found some improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection and following concerns raised about the safety of the service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect
Protecthand Care Limited is a domiciliary care agency based in the London Borough of Havering. The service provides personal care to adults in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
At the time of the inspection, the service was supporting four people with personal care.
People’s experience of using this service
Not all risks were identified and assessed to ensure people received safe care. Pre-admission assessments and care plans were not robust to ensure people’s preferences with support and care were captured. Care plans did not include how staff should communicate with people effectively. Robust quality assurance systems were not in place to identify shortfalls to ensure there was a culture of continuous improvement.
Medicines were being managed safely. Pre-employment checks had been carried out to ensure staff were suitable to support people. People told us they felt safe when receiving support from staff and staff were aware of how to safeguard people from abuse. There were appropriate numbers of staff to support people when required.
Staff had completed essential training to perform their roles effectively and felt supported in their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had choices during mealtimes and were supported to access healthcare services.
People received care from staff who were caring and had a good relationship with them. Staff respected people’s privacy and dignity. People were encouraged to be independent and to carry out tasks without support.
People received person-centred care. Systems were in place to manage complaints and people. Feedback was sought from people and staff and this was used to make improvements to the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 18 April 2019 and this was the first inspection.
Why we inspected
This was a planned inspection based on when the service registered with us.
Enforcement
We have identified breaches in relation to the need for more robust risk assessments and good governance. You can see what action we have asked the provider to take at the end of this full report.
Follow up
We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.