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We are carrying out a review of quality at MK Executive Care. We will publish a report when our review is complete. Find out more about our inspection reports.

Reports


Inspection carried out on 28 May 2019

During a routine inspection

About the service

MK Executive Care is a domiciliary care agency providing personal care to people (including children) living their own homes.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of inspection 34 people were receiving personal care.

People’s experience of using this service and what we found

Since the last inspection the provider had started providing care for children. Feedback received from the local safeguarding authority raised concerns about the registered managers understanding of the procedures for reporting children’s safeguarding concerns to the Local Area Designated Officer (LADO). The registered manager explained they would be attending further training to ensure they were fully up to date with the reporting procedures.

There was limited information available on the actions taken by the registered manager in response to safeguarding concerns. The registered manager said going forward they would ensure full detailed records would be retained of the actions they had taken.

Risk assessments were in place to manage risks within people’s lives.

Staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staffing support matched the level of assessed needs.

Staff were trained to support people effectively. Systems were in place to ensure staff received supervision and support to be confident in their roles.

People were supported to eat and drink. Staff ensured people’s healthcare needs were met, and any deterioration in health was brought to the attention of health professionals as required. Staff followed the advice of health care professionals in providing people’s care and support.

Staff treated people with kindness, dignity and respect. They knew about the needs and preferences of the people they supported.

People and their representatives were involved in planning their care as much as was possible. Their support plans reflected their needs, and preferences.

A complaints system was in place. The registered manager was open and honest, and worked in partnership with outside agencies to improve people’s support when required.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

The last rating for this service was Good (report published 30 November 2016). Since this rating was awarded the provider has altered its legal entity. This service was registered with us under the new legal entity on 15 April 2019 and this is the first inspection.

We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the previous rating.