- Dentist
The Smile Centre
Assessment report published 14 January 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 8 December 2025.
We found the practice had met regulations.
The practice had effective systems to identify risks, including fire safety, legionella and infection prevention and control. Issues for action were outstanding in the legionella and fire risk assessments. The practice were aware of outstanding issues and were working towards addressing these.
Staff had the skills, knowledge and experience to carry out their roles.
Some improvements were required to the practice’s recruitment procedures.
Staff reported an effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Coventry and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. At the time of our inspection, there was a total of 20 staff, of which there were 5 dentists (including an orthodontist), 10 dental nurses (including 4 trainee dental nurses), 2 dental therapists, 1 orthodontic therapist, 1 head receptionist and the practice supervisor. Some dental nurses also worked on reception or had administrative roles. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 orthodontic therapist, 1 receptionist and the practice supervisor.
People's experience of this service
On the day of our inspection, we received patient feedback from 6 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.