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Inspection carried out on 21 January 2021

During a routine inspection

About the service

Emiran HealthCare is a is a domiciliary home care service providing personal care to people in their own houses or flats.

CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection two people were receiving personal care from the service.

People’s experience of using this service and what we found

People said they felt safe using the service and the staff were kind and caring. Risks to people’s safety were assessed and mitigated and the support plans reflect people’s current needs and preferences.

Staff recruitment procedures ensured only suitable staff were employed at the service. There was enough staff to meet people’s needs. People confirmed that staff arrived at the agreed times and stayed for the duration of the allocated calls.

Staff received appropriate training to meet people’s needs safely. Systems were in place to ensure staff received regular supervision and on-going support.

At the time of this inspection, people did not require staff to administer medicines to them. The service had a medicines policy and staff were provided with medicines administration training, in the event of needing to administer medicines in an emergency or in response to people’s changing needs.

People’s needs and preferences were sought and incorporated into their care and support plans. Staff had access to the providers equality and diversity policy and were trained in supporting people with protected characteristics.

Staff received training on infection prevention controls, including specific COVID-19 training. They used personal protective equipment (PPE) and followed current government COVID-19 guidance to prevent the spread of infection. Individualised risk associated with Covid-19 had been assessed and mitigated for people and staff with higher risk health needs and staff from Black, Asian and Minority Ethnic groups (BAME).

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager understood the accessible information standard and that information could be made available in other languages, easy read format and large print, if required

The registered manager understood the responsibility of keeping robust records of all complaints, and safeguarding concerns and to report notifiable incidents to the Care Quality Commission (CQC). Following the inspection, they provided a detailed account of a safeguarding concern they had investigated. They confirmed going forward detailed records would be maintained of all complaints and safeguarding concerns, to evidence the actions taken. They also confirmed that all safeguarding concerns and other reportable incidents would be reported to CQC without delay and embedded into practice.

Reviews and audits were consistently carried out to maintain oversight of the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

This service was registered with us on 10/05/2019 and this was the first inspection.

Why we inspected

We looked at the overall quality of the service to provide a rating for the service under the Care Act 2014.

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.