Background to this inspection
Updated
18 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 9 and 17 August 2017 and was announced. One inspector visited the service on both days of the inspection.
We spoke with three people using the service to learn about their experiences and two family members. We also spoke with five staff including the registered manager.
We reviewed six people’s care plans and other records related to their care. We also looked at two staff files, training records and other records relating to how the service was managed.
Before the inspection, we reviewed the information we held about the organisation including the Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
Updated
18 October 2017
We undertook an announced inspection of Homecare Bournemouth on 9 and 17 August 2017. We told the registered manager two working days before our visit that we would be visiting because the location provided a community care service for people in their own homes and we needed to be sure the staff would be available.
Homecare Bournemouth provides a domiciliary care service to people living in their own homes. At the time of the inspection there were seven staff including the registered manager, providing a service to 11 people.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safely supported and there were safeguarding and risk management systems in place. Robust recruitment ensured that the staff employed were suitable to work with vulnerable people.
People told us staff were skilled and the staff confirmed they had received adequate training to undertake their role. Staff told us they were well supported and able to gain informal advice or guidance whenever they needed to.
People told us staff were caring, friendly and unhurried in their approach. Care plans were written from the person’s perspective and people told us they had been involved in their care planning and reviews.
There was a clear management structure in place and oversight from the provider. The registered manager was proactive and there were systems in place to monitor the quality of the service provided.