Oldbury Grange Nursing Home is a care home that provides accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home can accommodate up to 69 people and 56 were living in the home at our inspection.
This inspection was carried out on 13 November 2018 and was unannounced. At the time of our inspection there was not a registered manager in post. However, a manager was in post and has applied to the commission for registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. The manager was not present during the inspection. A registered manager from another Morris Care Ltd service was covering whilst they were absent.
At the last inspection 18 November 2015, the service was rated, 'Good'. At this inspection the service remained 'Good'. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People received the medicines they needed safely and staff understood their responsibilities about keeping people safe.
People felt safe at the home and there were enough staff on duty.
The provider had systems, processes and practices to safeguard people from abuse. People were supported by staff to stay safe while their freedom was promoted.
Risks were identified and managed well. Incidents and accidents were analysed to inform practice and make improvements to the service.
The provider completed background checks before new staff were appointed.
The home was clean and fresh and there were arrangements in place to prevent and control infection.
People were provided with enough to eat and drink to maintain a balanced diet.
People had access to healthcare services so that they received on-going healthcare support.
People were supported to have maximum choice and control of their lives and to maintain their independence. Staff supported them in the least restrictive ways possible.
Staff were kind and caring. People's dignity and independence were promoted always and care was taken to ensure people lived in a kind, caring, family atmosphere.
People's consent and choice on how their care was managed was central to how the service was run and what was provided for people. This created a sense of ownership and people considered they were part of the running of the
People had been supported to access activities so they did not feel socially isolated. Information was provided to people in an accessible manner.
The staff recognised the importance of promoting equality and diversity. People's concerns and complaints were listened to and responded to so their quality of care was improved.
There was a positive culture in the service that was focused upon achieving good outcomes for people.