The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Worcestershire Community Living

c/o Shaw Red Hill Care Centre, 229 London Road, Worcester, Worcestershire, WR5 2JG (01905) 357818

Provided and run by:
Shaw Community Living (DCA) Limited

All Inspections

8 January 2014

During a routine inspection

At the time of this inspection, the agency provided care for 12 people in their own homes. During this inspection we spoke on the telephone with two people who used the agency and four relatives. We spoke with the registered manager, care coordinator and two staff at the agency office.

People were complimentary about the care and support that they received. A relative said the staff were: 'A good bunch of ladies, very caring. They are a very good team'.

People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.

We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Staff received the training and support needed to ensure people received appropriate care.

The provider had systems of audit in place to enable them to monitor the quality of the service provided and ensure that people received appropriate care and treatment.

We found that any comments and complaints people made were responded to appropriately.