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Regents Court Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 29 April 2021

About the service

Regents Court Care Home is a residential care home without nursing, providing personal care to older people, some of whom live with dementia. At the time of the inspection 37 people were living at the home. The service can support up to 40 people.

Regents Court Care Home accommodates people in one adapted building. People also have the opportunity to enjoy spending time in the garden.

People’s experience of using this service and what we found

People told us they were happy living at the home and told us staff were kind. Staff understood risks to people’s safety and worked with people and their relatives to manage and mitigate risks.

Relatives told us a consistent staff team cared for their family members. There were sufficient staff to care for people whose suitability to provide care had been checked. Staff were supported to respond to any concerns for people’s safety and to promote the safe administration of people’s medicines. Infection control practice reflected Public Health England advice.

People were supported to have maximum choice and control of their lives and staff them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were comfortable to ask for assistance from staff when they wanted it. Relatives were complimentary about the way the care was provided and the home was managed. Relatives described the culture at the home as being open and they were involved in decisions about their family member’s care.

Staff told us they had opportunities to make suggestions for developing people’s care further and their suggestions were listened to. The registered manager checked the quality and safety of the care provided and systems were in place to develop people’s care further through lessons learnt.

Rating at last inspection

The last rating for this service was Good (published 28 June 2019).

Why we inspected

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We received concerns in relation to people’s safety, infection control, and how the home was managed. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service remains Good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Regents Court Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 April 2021

The service was safe.

Details are in our safe findings below.

Effective

Updated 29 April 2021

Caring

Updated 29 April 2021

Responsive

Updated 29 April 2021

Well-led

Good

Updated 29 April 2021

The service was well-led.

Details are in our well-Led findings below.