Archived: CGL Birmingham

Updated 20 April 2023

Change, Grow, Live (CGL) Birmingham community services has been registered with the Care Quality Commission since 2019 to carry out the regulated activity; Treatment of disorder, disease or injury. The service had a registered manager in place.

This inspection is the first inspection of this service.

CGL Birmingham Community Services work from 6 offices called “hubs” situated around Birmingham. Each hub provides services to people who live close to the geographical area where the hub is based. They have hubs based in the north, south, central-west and east of Birmingham.

CGL Birmingham provides specialist information, advice, treatment and support for substance and alcohol misuse.

Each hub had clinic rooms, needle exchange facilities, group rooms, individual one to one rooms to see clients, and administration areas for the management and administration of the services.

As part of the service, each hub worked out of different community bases across the city.

At the time of the inspection, CGL Birmingham community services were supporting approximately 5000 people across Birmingham.

What people who use the service say

People told us they feel comfortable with staff.

People told us staff are friendly and there’s plenty of them.

People told us that their prescriptions get reviewed in a timely way.

People told us that they have had very good experiences with CGL.

People told us they felt safe.

People told us they felt that staff knew them on a personal level.

People told us staff always treat them with dignity and respect.

People told us that the best thing is having someone that understands.

A person told us that CGL is clean and tidy and if they need to speak with anyone, they could call on the phone or in private, and they could just pop in as well.

People told us CGL let them know if the service was not going to be open, for example bank holidays.

A person told us they always treat them properly with no judgement.

Updated 20 April 2023

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, enabled staff to provide time clients needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance in best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.

Updated 20 April 2023

We rated it as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The number of clients on the caseload of the teams, and of individual members of staff, enabled staff to provide time clients needed. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance in best practice. Staff engaged in clinical audit to evaluate the quality of care they provided.
• The teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and relevant services outside the organisation.
• Staff treated clients with compassion and kindness and understood the individual needs of clients. They actively involved clients in decisions and care planning.
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for clients whose needs it could not meet.
• The service was well led, and the governance processes ensured that its procedures ran smoothly.