2 March 2022
During a routine inspection
About the service
Airthrie Homes is a supported living service which is registered to provide personal care. The service can support up to nine people. At the time of the inspection, they were supporting nine people, all of whom were receiving personal care. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.
People’s experience of using this service and what we found
The supported living service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture. This enabled people who used the service to live as full a life as possible and achieve the best possible outcomes.
People received their health support in a kind and compassionate way from a staff team that knew them well and were familiar with their needs. The provider promoted the equality and diversity of people. Confidentiality of people’s personal information was maintained. People were supported to maintain relationships with their relatives.
People had their care needs assessed before they began to use the service. The provider ensured staff had the necessary skills and knowledge to effectively meet people’s needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Where people did not have the capacity to consent, the staff acted in accordance with legal requirements. People were supported to maintain good health and to access healthcare services when they needed.
Staff understood what abuse was and the actions to take if a person using the service was being abused. Risks to people were identified and care was planned to mitigate the risks. The provider had a safe recruitment and selection processes in place. There were enough staff working for the service to meet people’s needs. Medicines were managed safely. The provider had systems to ensure people, staff and visitors were safe regarding the spread of infection. The provider had a system in place to record and monitor accidents and incidents.
People received personalised care and support that was tailored to their individual needs. Care plans included people’s communication needs. There were systems in place to monitor how the service was run to ensure people received a quality service. The service sought feedback from people who used the service and their relatives, and we saw that this was acted upon. Regular audits and checks were undertaken to ensure the service was run well. The management team worked with a number of health and social care professionals and this helped to ensure people’s needs were fully met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 8 November 2019 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been previously rated.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.