Archived: Florence Nightingale Care Home

Updated 14 December 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 10 October 2017 and was unannounced.

The inspection team consisted of an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We looked at information received from local authority commissioners. Commissioners are people who work to find appropriate care and support services for people and fund the care provided.

We reviewed the provider’s statement of purpose and the notifications we had been sent. A statement of purpose is a document which includes a standard required set of information about a service. Notifications are changes, events or incidents that providers must tell us about.

We spoke with seven people using the service and two relatives. We also spoke with the deputy manager and four care workers. Following the inspection we spoke with the provider by telephone.

We looked at records relating to all aspects of the service including care, staffing, and quality assurance. We also looked at four people’s care records.

Updated 14 December 2017

This was an unannounced inspection that took place on 10 October 2017.

Florence Nightingale Care Home is registered to provide personal care and accommodation for up to 20 older people. The premises, which were purpose-built, are on three floors, all bedrooms are single with ensuite facilities, and there are two lounges and a passenger lift for access. At the time of our inspection there were 17 people using the service.

The service has a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe using the service. Staff were trained in safeguarding and understood how to recognise and prevent abuse. Relatives said staff knew how to keep their family members safe and were observant and knew how to reduce the risk of accidents.

There were enough staff on duty to meet people’s needs. People told us staff provided prompt assistance when they needed it. They said the staff were well-trained and knowledgeable. People had their medicines safely and when they needed them. If people needed to see a GP or other healthcare professional staff promptly arranged this for them.

Lunch was served during our inspection. People enjoyed their meal and the atmosphere was relaxed and sociable. Staff knew how to meet people’s nutritional needs. They knew people’s likes and dislikes and ensured people had the opportunity to choose what they ate.

People said the staff were caring, warm and compassionate. Staff knew what made people feel cared for, be it a hug or watching a good comedy on TV, and ensured people had what they needed. People were encouraged to make choices about their daily lives including what to wear, getting up and going to bed times, and activities.

People were pleased with the activities programme which had improved and expanded since our last inspection. Activities were provided morning and afternoon on six days a week and included ball games, pamper sessions, hairdressing, quizzes, dominoes, armchair exercises, and visiting entertainers.

People told us that if they needed to make a complaint about the service they would speak to staff, the managers or the provider. The provider’s complaints procedure told people how to complain and how they would be supported if they did. Records showed complaints were taken seriously and people informed of the outcome and what the staff intended to do to put things right where necessary.

People were happy with the service which they felt was homely and well-managed. They were able to share their views with the provider and registered manager who make changes and improvements in response. The provider and registered manager used audits to check that all areas of the service were running safely and effectively.