• Doctor
  • GP practice

Westbury Road Medical Practice

Overall: Good read more about inspection ratings

32 Westbury Road, London, E7 8BU

Provided and run by:
Westbury Road Medical Practice

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Westbury Road Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Westbury Road Medical Practice, you can give feedback on this service.

1 June 2021

During a routine inspection

We carried out an announced inspection at Westbury Road on 20 May and 1 June 2021. Overall, the practice is rated as good.

The ratings for each key question are as follows:-

Safe - Good

Effective - Good

Caring - Good

Responsive – Good

Well-led - Good

Following our previous inspection on 14 November 2016, the practice was rated Good in all key questions.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Westbury Road Medical Practice on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was a comprehensive inspection which included a remote clinicial records review and a site visit, as the practice had moved to a new location. We also followed up on any ‘shoulds’ that were identified at our previous inspection in November 2016 and found that these had been addressed.

How we carried out the inspection

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting staff interviews using video and telephone conferencing
  • Completing clinical searches on the practice’s patient records system and discussing findings with the provider
  • Reviewing patient records to identify issues and clarify actions taken by the provider
  • Requesting evidence from the provider
  • A short site visit

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good and good for all population groups.

We found that:

  • The practice had systems and processes in place to facilitate the delivery of good quality care.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of good quality, person-centre care.
  • Quality improvement activity led to the practice reviewing and improving on existing systems in place.
  • There were processes in place to manage risk, issues and performance.

Whilst we found no breaches of regulations, the provider should:

  • Continue with programme of recall to improve on the uptake of childhood immunisations.
  • Look at ways to offer patients variety in types of appointments available.
  • Use practice website to provide patients with relevant information such as how to make a complaint and to provide links to local community support services.
  • Conduct regular in-house patient surveys to ascertain current patient concerns.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care