The Care Quality Commission

Archived: Crab Tree Lane Dental Practice

17 Crab Tree Lane, Atherton, Manchester, Lancashire, M46 0AU (01942) 883103

Provided and run by:
The Crab Tree Lane and Church Street Dental Practice Partnership

Important: The partners registered to provide this service have changed. See new profile

All Inspections

7 November 2013

During a routine inspection

During our inspection we spoke with the practice manager, the quality and compliance manager, one dentist, three dental nurses and the deputy practice manager (who was also the receptionist) and four patients. The patients we spoke with were complimentary about the standard of care and treatment they had received. The comments we heard included 'The staff are very nice'; 'I feel comfortable with my dentist'; 'I don't feel like I am treated like just another statistic' and 'The reception staff are always very polite.'

The patients we spoke with told us they were given sufficient information about their care and treatment. They felt that they were given choices about their care and they said they were not put under pressure to have the more expensive treatments.

We saw that staff had completed relevant training and that they made sure that they kept up to date with current dental practice. This included training about safeguarding vulnerable adults and children. The staff members we spoke with were aware of how to refer safeguarding concerns to the local authority for further investigation.

There was a clear system in place to monitor the quality of care that included a wide range of policies, procedures and checks. The system ensured that standards were maintained and that action was taken at an early stage to resolve any identified issues.