Archived: Shine House

At our last inspection in October 2013 the service was meeting the regulations inspected.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People using the service told us the service was well run and they felt safe. They said staff were caring and staff we spoke with were enthusiastic about their work with people.

Staff had received safeguarding adults training and demonstrated a good understanding of how to protect people from harm. The service had risk assessed and put in place measures to protect people and to maintain a safe environment.

There were enough staff on duty to meet people’s needs and the service had safe recruitment processes in place.

The registered manager and director had a good understanding of their responsibilities under the Mental Capacity Act 2005 (MCA) and staff demonstrated they understood people’s rights and asked people’s consent before offering support.

Staff had received training to equip them to meet people’s physical and mental health support needs. Staff supported people to access the appropriate medical services and were proactive in requesting medical interventions.

People had person centred support plans and staff motivated and supported people to identify and attend a variety of social activities. Several people had been successful in attending college courses that would assist them to develop work skills for their future independence. People had been involved in their care planning and there were regular reviews.

There was a complaints policy and procedure and people were encouraged to raise concerns. People were asked their views about the service and they felt involved in the running of the service.

The service undertook audits to ensure the quality of the service and had built strong working relationships with local authority commissioners.

We looked at care plans and spoke with two people who used the service. Both were aware they had a care plan and said that staff talked through the plan with them on a regular basis.

People who used the service understood what abuse and harm meant and agreed that, if they had any concerns, they would talk to the staff or the manager. They said they felt safe living in the service.

Staff we spoke with understood the medication they were giving and possible side effects. One person said, "I know all the medication I'm on, the staff give it to me when I need it."

We spoke with two people and one said, "the staff seem ok, but I'm not sure they fully understand my illness. I would like to see more experienced staff."

We saw the minutes from the monthly 'tenant's meeting'. This showed that people attended the meetings. Items discussed were recorded and each received a copy. One person said 'the service is well run, when something breaks it's fixed quickly."