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Inspection Summary


Overall summary & rating

Good

Updated 12 March 2020

About the service

Magic Life Limited is a domiciliary care service providing personal care to people living in their own home within supported living projects. At the time of the inspection the service was supporting 16 people with learning difficulties, autism and mental health problems.

Magic Life Limited currently support 16 people within nine supported living schemes in London and Hertfordshire. The supported living schemes known as projects are located within residential areas as part of the local community and vary in size, supporting from three to up to ten people in one project. Each project is a residential house within which people have their own flats.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Some people were able to express how they felt about living at their home and the support they received. People told us they were happy. Other people who were unable to communicate due to their disabilities appeared to be happy, content and well supported.

Support staff understood how to safeguard people from abuse and the actions they would take to report their concerns.

People’s individualised risks associated with their health, care and social needs were comprehensively assessed giving clear guidance to staff on how to minimise the identified risks to keep people safe.

Medicines management and administration was safe. People received their medicines on time and as prescribed.

Support staff recruited were appropriately checked and assessed to ensure their suitability for the role and to ensure they were safe to work with vulnerable adults.

People’s needs were comprehensively assessed prior to any placement and support plan being agreed to confirm the service could effectively meet their needs.

Support staff received appropriate training and support to carry out their role effectively.

People were appropriately supported with their nutrition and hydration which considered any specialist dietary requirements.

People were supported with their health and medical needs where required. We saw records where the service had requested specific involvement from specialist services to address people’s health and care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Care plans were person centred and comprehensive giving clear information about people’s care needs and how they wished to be supported.

We saw positive and caring interactions between people and support staff. People were observed to know the support staff well and were comfortable and confident around them.

Relatives knew who to speak with if they had any concerns or complaints and were confident that their concerns would be addressed.

Management oversight processes in place enabled the provider to monitor the quality and people’s experiences of the care and support that they received. Where issues were identified action and improvement plans were in place to address these.

For more details, please see the full report which is on the CQC websi

Inspection areas

Safe

Good

Updated 12 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 12 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 12 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 12 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 12 March 2020

The service was well-led.

Details are in our well-Led findings below.