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Lavender Court Residential Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 20 October 2020

Lavender Court Residential Home is a care home providing personal care and accommodation for up to 18 older people that may have physical disabilities, dementia or sensory impairment.

We found the following examples of good practice.

• Staff supervised all visits to ensure social distancing and infection control guidelines were followed. All visitors were asked a set of screening questions to ascertain any risks posed and for track and trace. People chose to use applications such as facetime to maintain contact with their families. The provider was working with the local authority to source pods, which can be attached to the main building to facilitate safer visits.

• The provider had organised socially distanced entertainment. People were able to sit in the courtyard area, whilst singers performed in the garden. Walks in the community were supervised by staff. Reminiscence activities were encouraged. Staff supported people to wash their hands correctly using music and songs to encourage best practice.

• Staff had reviewed their existing skills to support people during challenging times. For example, the hairdresser was unable to visit the service. One member of staff was a qualified hairdresser and they were encouraged to use their skills to support people to maintain their appearances. People had given positive feedback and it was agreed for the current hairdresser to continue permanently.

• The service had thought about how they could support people, their families and staff to access vital supplies. The provider had created a shop within the home to reduce the time spent shopping outside of the service, which ensured everyone had access to items they may require at all times. The provider also facilitated the collection of prescriptions.

• The provider was fully aware of all current best practice guidance. This had been communicated to people, their families and staff as and when updates occurred. Regular virtual meetings were arranged for staff to ask any questions and ensure they understood changes in guidance. Personal Protective Equipment was safely stored in designated stations throughout the service. This reduced staff time putting on and taking off PPE and reduced the risk of transmission. Some of these stations were portable to accommodate visitors that remained outside the building.

• Cleaning schedules were thorough. An additional cleaner had been employed to complete COVID-19 specific cleaning of highly used areas and deep cleans. The schedules through the day were continued at night to ensure all areas were regularly cleaned to reduce the risk of transmission.

Further information is in the findings below.

Inspection areas

Safe

Good

Updated 20 October 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Outstanding

Updated 20 October 2020

Caring

Good

Updated 20 October 2020

Responsive

Good

Updated 20 October 2020

Well-led

Outstanding

Updated 20 October 2020