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Inspection Summary


Overall summary & rating

Good

Updated 7 March 2020

About the service

Calvic Enterprises Ltd is a domiciliary care agency providing personal to three people. They can support people with a range of needs including older people, people with dementia, people with learning disabilities and people with physical disabilities.

Not everyone who used the service would receive personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt safe. Staff had been recruited safely. Care plan and risk assessments contained enough detail about people’s support needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People felt well supported. People were listened to and could express their views. People’s privacy and dignity was maintained.

People’s personal preferences were identified in their care plans. People’s communication needs were met. People knew how to complain.

People received person centred care. People and relatives expressed confidence in the registered manager. The registered manager had a good understanding of what work needed to be done as the service expanded.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 March 2019 and this is their first inspection. The service had started to provide care and support to people from January 2020.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 7 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 7 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 7 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 7 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 7 March 2020

The service was well-led.

Details are in our well-Led findings below.