We carried out a review of the data available to us about 151 Chatteris Avenue on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about 151 Chatteris Avenue, you can give feedback on this service.
People’s experience of using this service and what we found
People felt safe in the service. Risks to people were assessed and policies and procedures such as safeguarding, complaints and whistleblowing were in place. Staff involved people in their care by encouraging and supporting them to make their own decisions and by having policies and systems in place that supported the least restrictive way possible of providing care.
People’s needs were assessed before they started using the service. Each person had a care plan which detailed their needs and gave staff guidance on how to provide safe care. Staff treated people with respect and ensured their privacy was maintained. People were supported to eat and drink, and to have access to health care.
There was a safe staff recruitment process in place. New staff received induction before they started work and were supported by the management through supervision and ongoing training. The service had enough staff which meant there was a consistency of care provided by the service.
There was safe management of medicines. Systems were in place for recording, reviewing and putting remedial action in place when incidents and accidents occurred. Staff worked with other health and social care agencies to ensure people received effective care.
People, relatives and professionals were satisfied with how the service was managed. They gave positive feedback about the registered manager. The registered manager audited various aspects of the service and sought feedback from stakeholders as part of the service's endeavour to make improvements. The provider had a plan to further develop the service.
Rating at last inspection
This service was registered with us on 19/03/2019 and this is the first inspection.
Why we inspected
This was a planned inspection as the service had never been inspected before.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk