We carried out a review of the data available to us about Richmond Village Wood Norton DCA on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Richmond Village Wood Norton DCA, you can give feedback on this service.
Richmond Village Wood Norton domiciliary care agency provides personal care and support to people within their own homes within Richmond Village Wood Norton. It provides a service to older people, people living with dementia and younger adults. At the time of our inspection there were three people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People received safe care and support from staff who were trained and understood how to promote people’s safety. Risks to people were identified and well managed.
The provider followed safe recruitment processes when employing new staff.
Safe practices were followed to reduce the risk of infection. Staff wore personal protective equipment (PPE) in line with current guidance. The registered manager reviewed any accidents and incidents ensuring any lessons learnt were acted on and shared with the staff team.
People’s needs were assessed and care was delivered in a timely way.
People were cared for by staff who were passionate and caring. Staff treated people in a dignified and respectful way.
People’s care plans were detailed and identified individuals’ preferences so staff could deliver care in the way they preferred.
People were supported to maintain their health and had access to professional medical advice.
The registered manager undertook regular checks to make sure people received good quality care.
People had access to information on how to raise any concerns.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22/03/2019 and this is the first inspection.
Why we inspected
This was a planned inspection.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.