Updated 14 April 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
The inspection team consisted of 2 inspectors and a specialist advisor in nursing.
Service and service type
Richmond Village Wood Norton is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under 1 contractual agreement dependent on their registration with us. Richmond Village Wood Norton is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.
At the time of our inspection there was a registered manager in post.
Notice of inspection
This inspection was unannounced on the first day. We announced our intention to return to the home for the second day of the inspection.
Inspection activity started on 31 January 2023 and ended on 22 February 2023. We visited the location’s service on 31 January 2023 and 2 February 2023.
What we did before the inspection
We reviewed information we had received about the service. We sought feedback from the local authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.
We used all this information to plan our inspection.
During the inspection
We spoke with 9 people living at the home and 8 relatives about their experience of the care provided. We spoke with 13 members of staff including the registered manager, village manager, nurses, carers, auxiliary staff and the nominated Individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider. We also spoke with a health care professional who regularly visits the service.
We looked at 5 people’s care and medication records, handovers, staff files and training records. After the inspection site visit, we reviewed further records relating to the safety, quality and management of the service.