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Richmond Village Wood Norton Good

Inspection Summary

Overall summary & rating


Updated 19 May 2021

About the service

Richmond Village Wood Norton is a residential care home providing personal and nursing care to 31 people aged 65 and over at the time of the inspection. The service can support up to 60 people.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The home has two wings, one to support people living with dementia, and another for people who require nursing care. The provider also offers respite care breaks for people.

People’s experience of using this service and what we found

People and relatives spoke positively about the service and all of the staff team. People told us they felt safe.

Staff understood how to protect people from harm. Staff had received training and understood how to recognise different types of abuse and how to report it.

People’s individual risks had been identified and measures were in place to keep people as safe as possible. There was enough staff to meet people’s care and support needs in a timely manner.

People’s medicines were managed safely. We saw medicines being administered to people in a safe, respectful and caring way. Safe practice was carried out to reduce the risk of infection. We saw staff followed good practice in relation to wearing personal protective equipment (PPE).

People’s care and support continued to be monitored and reviewed. Staff worked well with other professionals, any guidance and advice given was followed to achieve the best outcomes for people.

People’s choices were respected by staff. All staff were kept informed of any changes to people’s care needs. Staff supported people to maintain their independence. People were encouraged to continue with their hobbies and interests. An activity coordinator provided a variety of activities within the home. People had access to information on how to raise a complaint.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager completed a variety of audits which meant that any shortfalls were quickly identified and used to drive improvements.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 10/04/2019 and this is the first inspection.

Why we inspected

This inspection was prompted in part due to concerns received about safe care and treatment for people. A decision was made for us to inspect. We inspected to gain assurances about the care provided to people and to provide a rating for the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

We found no evidence during this inspection that people were at risk of harm from this concern.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 19 May 2021

The service was safe.

Details are in our safe findings below.



Updated 19 May 2021

The service was effective.

Details are in our effective findings below.



Updated 19 May 2021

The service was caring.

Details are in our caring findings below.



Updated 19 May 2021

The service was responsive.

Details are in our responsive findings below.



Updated 19 May 2021

The service was well-led.

Details are in our well-Led findings below.