Via - New Beginnings - Cheshire West & Chester

We rated this service as good because:

• The service provided safe care. The premises where clients were seen were safe and clean. The service had enough staff, who knew the patients and received basic training to keep them safe from avoidable harm.
• Staff assessed and managed risks to patients and themselves well. They responded promptly to sudden deterioration in a patient’s health. When necessary, staff worked with patients and their families and carers to develop crisis plans. Staff followed good personal safety protocols.
• Staff developed holistic, recovery-orientated care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients and in line with national guidance about best practice. Staff engaged in clinical audit to evaluate the quality of care they provided
• Teams included or had access to the full range of specialists required to meet the needs of clients under their care. Managers ensured staff received training and supervision. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation
• Staff treated clients with compassion and kindness. Staff understood the individual needs of clients. They actively involved clients in decision making and care planning
• The service was easy to access. Staff planned and managed discharge well and had alternative pathways for people whose needs it could not meet
• The service was well led. Governance processes ensured that quality and performance was monitored, incidents and complaints were investigated, and learning was disseminated to staff.