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Inspection Summary

Overall summary & rating


Updated 4 February 2020

About the service

Bronswick House is registered to provide personal care for fourteen people whose needs are associated with their mental health. The home offers support for life and does not offer rehabilitation services. It is set on two floors with three bedrooms on the ground floor and ten on the first floor. There is one shared bedroom. Bronswick House is situated in a residential area and is close to public transport.

People’s experience of using this service and what we found

People told us they felt safe and supported by the staff team. Staff assessed and managed risks so people were able to be as independent as possible but remain safe. The registered manager had robust system for recruitment and there were enough staff to meet people’s care and support needs. Staff supported people with their medicines as they needed. The home was clean with satisfactory infection control.

Staff supported people to see healthcare professionals promptly to help their health and wellbeing. People had sufficient food and drink and staff were familiar with their dietary needs. People were helped to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff assessed people's capacity to make decisions. The provider had made improvements to the home environment. However, this would benefit from further attention to make the décor pleasant and appealing. Staff had been suitably trained and supported and had the skills, knowledge and experience to provide good care.

Staff provided care that met people’s needs and preferences and respected their diversity. People, and if appropriate their relatives, were involved in planning their care and encouraged to make decisions. People told us they enjoyed living at Bronswick House and were treated with respect and consideration.

Staff had assessed and were familiar with people’s specific communication needs. People were involved in a variety of activities independently or with staff support. Staff encouraged people or their families to tell them about any concerns or complaints. People could remain at Bronswick House, with familiar people to support them, when needing end of life care.

People said they were encouraged to make decisions about their lives. They said staff listened to and acted on these. The registered manager monitored the service to check on the quality and to make sure staff were providing good care. They understood and acted on legal obligations, including conditions of CQC registration and those of other organisations. They worked in partnership with other services and organisations to make sure they followed good practice and people in their care were safe.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at

Rating at last inspection:

At the last inspection the service was rated good (published 27 July 2017).

Why we inspected

This was a planned inspection based on the rating at the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 4 February 2020

The service was safe.

Details are in our safe findings below.



Updated 4 February 2020

The service was effective.

Details are in our effective findings below.



Updated 4 February 2020

The service was caring.

Details are in our caring findings below.



Updated 4 February 2020

The service was responsive.

Details are in our responsive findings below.



Updated 4 February 2020

The service was well-led.

Details are in our well-led findings below.