Archived: Wentworth Community Care Ltd

Wentworth Community Care Ltd is a domiciliary care service providing personal care to adults in their own homes. The service was providing support to 31 people at the time of the inspection.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were safeguarded from the risk of abuse by trained staff. People had risks to their safety assessed and where needed had support to receive their medicines safely. People were supported by enough safely recruited staff. People were protected from the risk of cross infection. Where things went wrong there were systems in place to learn.

People had their needs assessed and plans put in place to meet them. Staff were trained and had the skills to support people effectively. People had the support they needed to maintain a healthy diet. People had consistent support from a staff team that worked with other professionals when required. People had their health needs understood and support from staff to maintain a healthy lifestyle.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by staff that were caring in their approach and knew people well. People had choice about how their care needs were met and were supported to maintain their independence. People were treated with respect and their privacy and dignity was maintained by staff.

People received person centred care and support from staff that understood their individual needs and preferences. People had their communication needs assessed and plans were on place to meet them. Where complaints were received there was a clear policy in place to investigate and respond to these.

The registered manager had systems in place to monitor the quality of the service. They understood their responsibilities and could demonstrate how peoples feedback helped them to improve the service. There was a learning culture and the registered manager was responsive to feedback. The registered manager and staff demonstrated they worked in partnership with others to ensure people had the care they needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19/03/2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.