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RNID-Action on Hearing Loss, West Midlands Domiciliary Care Service Good

Inspection Summary

Overall summary & rating


Updated 10 July 2019

About the service:

The provider is registered with us to provide personal care and support for people who live in their own homes. At the time of our inspection one person received care and support from this service.

People’s experience of using this service:

People continued to receive safe care. Individual risks were considered and reviewed. There were enough staff available to offer support to people, so they could receive their assessed hours. There were safeguarding procedures in place and staff demonstrated an understanding in this. Infection control procedures were in place and followed. There were systems in place to ensure lessons were learnt when things went wrong.

The care people received was effective. People were supported to have maximum choice and control of their lives. Staff received training that helped them to support people. When needed people received support from health professionals.

People continued to be supported in a caring way by staff they were happy with. People's privacy and dignity was promoted, and people continued to be offered choices. People were encouraged to be independent.

People continued to receive responsive care. Staff knew people well and received care in their preferred way. Complaint procedures were in place and followed when needed. People participated in activities they enjoyed.

The service remained well led. Quality assurance systems were in place to identify where improvements could be made and when needed these changes were made. The provider notified us of significant events that occurred within the home. Feedback was sought from people who used the service.

More information is in the full report.

Rating at last inspection:

The last rating for this service was Good (Published 24 October 2016.)

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 10 July 2019

The service was safe

Details are in our Safe findings below.



Updated 10 July 2019

The service was effective

Details are in our Effective findings below.



Updated 10 July 2019

The service was caring

Details are in our caring findings below.



Updated 10 July 2019

The service was responsive

Details are in our Responsive findings below.



Updated 10 July 2019

The service was well-led

Details are in our Well-Led findings below.