Archived: Komao Medical

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Komao Medical as part of our inspection programme. This was the first inspection of this service after the provider had registered with the CQC in March 2019.

Komao provide hair transplant surgery and private GP services. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Komao provides non-surgical cosmetic interventions, for example, anti-wrinkle treatments which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

The owner and GP is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewed feedback the service received from two patients. Both patients rated the service as ‘Excellent’ with five out of five stars.

Our key findings were:

The service had not been previously inspected as having been registered March 2019. Despite the reduced regulated activity as a result of the pandemic, we found the following areas of good practice:

• The service had clinical staff with the right qualifications, skills, training and experience to keep patients safe from avoidable harm and to provide the right treatment.

• The service controlled infection risk well. Staff kept themselves, equipment and the treatment rooms clean.

• Systems for the management of emergency medicines and emergency equipment, were operating effectively.

• Staff we spoke with told us how they would care for a patient in a respectful and kind manner.

• The service involved patients in decisions about their care and treatment and took into account their individual needs.

• The service encouraged feedback from patients. Staff encouraged patients to leave an online review or complete a handwritten survey and these were used to monitor performance.

The areas where the provider should make improvements are:

• Formalise a ‘Medicines Management’ policy.

• Provide information for patients on the service website about how to raise concerns or make a complaint.

• Formalise arrangements for the handling of patient information in the event of the service ceasing to trade.

• Formalise a business strategy and develop supporting business plans to achieve service priorities.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care