Archived: Genesis Wellness Ltd

Updated 8 April 2019

Genesis Wellness provides private GP consultations for residents of the area and to people working or staying in London. It offers a blend of functional medicine for the investigation and treatment of chronic health problems, and high quality, long-term health. The practice provides a full range of general private medical services including tests, prescriptions and referrals to both adults and children.

The practice is open 9am to 5.30pm Monday to Friday, although face to face appointments are only available on Mondays and Tuesdays. They provide telephone and/or skype consultations Wednesday to Friday. The practice estimates that it has consultation with approximately 30 patients a week.

Patient facilities are provided on the third floor of the building. The staff team include a lead doctor who owns the practice, practice manager, a nurse and a receptionist.

The provider is registered with CQC to carry out regulated activities of Treatment of disease, disorder and injury and Diagnostic and screening.

We carried out this inspection on 28 January 2019. The inspection team comprised of a CQC inspector and a GP specialist advisor.

Before visiting, we reviewed a range of information we hold about the service and asked the practice to send us some information about the service which we also reviewed.

During our visit we:

• Spoke with the doctors, the practice manager and administration staff.

• Reviewed internal patient surveys.

• Reviewed documentary evidence relating to the service and inspected the facilities, equipment and security arrangements.

• We reviewed a number of patient records alongside the doctor. We needed to do this to understand how the service assessed and documented patients’ needs, consent and any treatment required.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions formed the framework for the areas we looked at during the inspection.

Updated 8 April 2019

We carried out an announced comprehensive inspection on 28 January 2019 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was not providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Genesis Wellness is a private doctor's surgery in central London.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The patients’ feedback we received were positive about the service, for example describing the doctor as knowledgeable and caring.

Our key findings were:

• The clinicians were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had systems in place to protect people from avoidable harm and abuse.

• The service had arrangements in place to respond to medical emergencies.

• The provider did not have any quality improvement processes such as clinical audit in place.

• The patient feedback indicated that patients were very satisfied with the service they received.

There were areas where the provider must make improvements:

• Introduce effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

There were areas where the provider could make improvements and should:

• Review process for checking consent to ensure all adults attending with children can make decisions on behalf of that child.