The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Corby Urgent Care Centre

Overall: Good read more about inspection ratings

Cottingham Road, Corby, Northamptonshire, NN17 2UR (01536) 202121

Provided and run by:
One Medicare Ltd

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Corby Urgent Care Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Corby Urgent Care Centre, you can give feedback on this service.

18 October 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Corby Urgent Care Centre on 18 October 2022. We inspected the service to follow up on breaches of regulations and areas of concern which we identified at our previous inspection in October 2021.

Previously the service was rated as Inadequate overall. Specifically the service was rated as Inadequate for providing safe, effective and well-led care. The responsive and caring key questions were rated as requires improvement.

We noted significant improvements at this inspection as a result of extensive changes within the service and therefore the service is rated as good overall, including for all key questions.

At this inspection we found:

  • Our previous inspection report was used to undertake a full internal service review. This resulted in a number of changes at the service which included changes to staffing structures and improvements to systems and processes. Additionally, we noted vast improvements to staff morale during our inspection.
  • We observed strengthened systems and processes to keep patients safe and safeguarded from abuse.
  • An established clinical triage system had been implemented since our previous inspection. Overall we observed effective systems to navigate, monitor and manage patient journey through the service.
  • The service had strengthened their paediatric care systems to ensure that infants, children and young people were navigated to care in a safe, effective and timely way. Safeguarding leads were trained to advanced levels for safeguarding children.
  • Previous concerns regarding staffing levels and staff working under pressure had been addressed with changes in recruitment and improved rota management. In addition we noted clear clinical oversight, supervision and operational management in place during this inspection.
  • The provider ensured that all staff worked within their scope of practice and had access to clinical support when required.
  • Staff had the information they needed to deliver safe care and treatment to patients. There was evidence demonstrating safe and appropriate use of medicines.
  • Systems, processes, risks and the effectiveness of patient care was stringently monitored and routinely audited in a systematic way. The service identified themes, shared learning and took action to improve safety. There were systems in place for dealing with surges in demand.
  • Staff worked together, and worked well with other organisations to deliver effective care and treatment. Feedback gathered from patients during the inspection was positive and complimentary about the service.
  • Leaders were experienced and dynamic, they expressed an authentic passion and dedication to delivering high quality care.
  • The inspection team noted that staff came across as incredibly proud to work at the service. Staff demonstrated immense pride in their work when speaking with the inspection team.
  • Staff expressed that the service had gone from strength to strength with the new management structure and described individuals as being fundamental in driving positive changes within the service.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services

6 October 2021, 7 October 2021

During a routine inspection

This service is rated as Inadequate overall. This was the first inspection at this location under the current registration.

The key questions are rated as:

Are services safe? – Inadequate

Are services effective? – Inadequate

Are services caring? – Requires Improvement

Are services responsive? – Requires Improvement

Are services well-led? – Inadequate

We carried out an unannounced comprehensive inspection at Corby Urgent Care Centre on 6 and 7 October 2021. We carried out this inspection due to concerns we received about the safety and leadership at the service.

At this inspection we found:

  • Safeguarding processes needed strengthening at the service.
  • Infection control processes were not being consistently followed and there was no infection control lead in place.
  • Medicines were not being safely managed. This posed a risk to patient safety.
  • Staff were not being adequately supported. There was a lack of communication with staff and a lack of leadership to support safe and effective delivery of services.
  • The service did not routinely, nor effectively review, the quality of care and treatment it provided. It did not consistently ensure that care and treatment was delivered according to evidence-based guidelines.
  • There was no effective triage system in place at the time of our inspection, and patients were not being monitored to ensure they were treated appropriately, in a timely manner and safely whilst at the service.
  • Staff treated people with compassion and kindness. However, people’s privacy was not being respected at the service at the time of our inspection.
  • During our inspection, we observed that patients were not routinely able to access care and treatment from the service within an appropriate timescale for their needs. Patients we spoke with during our inspection explained that they had been waiting in excess of an hour to be seen by a member of the clinical team. Following our inspection, the provider submitted unverified key performance indicator (KPI) data which showed that during the month of October 2021 the time to treatment in the department was less than 35 minutes. This was not in line with what we saw on the days of our site visit during October 2021 inspection. We also found that patients were not being informed regarding average waiting times or being kept up to date regarding delays.
  • Improvement was needed in how the provider monitored the quality of care and treatment being delivered at the service.
  • Governance structures had not been working effectively which had resulted in some areas of unsafe care and treatment being delivered at the service.
  • The provider had not established an effective sustainable leadership structure within the service to support or monitor implementation of governance arrangements.

The areas where the provider must make improvements as they are in breach of regulations are:

  • Ensure that care and treatment is provided in a safe way.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care