31 May 2022
During a routine inspection
About the service
Yad Voezer Supported Living provides personal care and support to people with a learning disability or a mental health condition in their own home. At the time of our inspection the service was providing 24 hour supported living services to five people.
People's experience of using this service and what we found
Right support
People received support to develop, flourish and pursue their own interests.
People received support with their medicines safely and in the way they preferred.
People were supported to have maximum choice and control over their lives.
The staff team provided person-centred care which was stimulating and followed people's preferences.
Staff enabled people to access and follow up specialist health and social care support in a timely manner.
Right care
People were protected from abuse and avoidable harm.
People were supported to communicate in the way they preferred. Staff were provided with the training to support people in this area.
People's care and support plans were detailed and regularly reviewed and updated. This ensured people received the right care that was responsive to their changing needs. People received care that supported their needs and aspirations, was focused on their quality of life, and followed best practice.
Risks associated to people's care and choices were set out in their care records and regularly reviewed. The staff team provided kind, compassionate and effective care and support.
Right culture
The companies' ethos, values, attitudes and behaviours were followed by staff in supporting people to be empowered and lead fulfilled lives.
People received good quality care, support and treatment from staff that sufficiently trained and supported in their roles.
People and those important to them were involved in planning and reviewing their care.
The acting manager promoted an open and welcoming culture. People using the service, relatives and staff felt valued and supported.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us 27 September 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow-up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.