We carried out a review of the data available to us about Bes Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bes Care Limited, you can give feedback on this service.
47 Newlyn Drive is a domiciliary care service providing personal care to people living in their own homes so they can live as independently as possible. The service provides support to people living with dementia, learning disabilities or autism, people with mental health needs, older people, physical disability and sensory impairment. At the time of our inspection there were 13 people using the service.
People’s experience of using this service and what we found
Risks were not always effectively assessed and mitigated. Risk assessments had not been completed in full for each risk area identified but the provider was in the process of reviewing and updating information. Staff were not always recruited safely. There were several documents missing from the recruitment and selection process to check if staff were suitable to work at the service. However, it was seen that this process had improved with recently recruited staff. Medicines were managed and monitored effectively. People were given their required medication so they remained safe and well.
Care plans contained appropriate person centred information on people’s support needs and preferences. People told us they had been involved in care planning.
Relatives and people using the service told us they received care from friendly and caring staff. Staff understood how to promote people’s independence and respected their privacy and dignity.
People were encouraged to give feedback on the service and the provider. People told us they felt they were listened to and concerns were investigated and resolved.
There was effective management oversight throughout the service. The provider listened to advice from feedback throughout the inspection and began to make changes immediately.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 18 April 2019 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.