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Inspection Summary

Overall summary & rating


Updated 28 April 2021

About the service

Your Life (Hertford) operates an assisted living scheme in a newly purpose-built private development called Edward House. The service is a domiciliary care agency and registered to provide personal care to older people living with dementia, physical disabilities and sensory impairments in their own flats. Flats are privately owned but people share some communal areas and facilities such as dining rooms, lounges and a wellbeing spa.

Not everyone using Your Life (Hertford) receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care' which is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection two people were receiving personal care.

People’s experience of using this service and what we found

People were safe and protected from avoidable harm because staff knew how to identify and report any concerns relating to the risk of abuse. The management team took appropriate actions following any incidents however learning and sharing from lessons needed embedding with staff. Risks to people’s health, safety and well-being were identified and measures were put in place to manage these risks. People were supported by staff who were recruited following a robust process. People’s medicines were managed safely.

Staff had received training in infection control practices and personal protective equipment such as gloves and aprons were provided for them.

Before care started the provider completed assessments to make sure people`s needs could be met by Your Life (Hertford). Care plans were developed from these assessments for each person’s identified needs. Staff received training and support to enable them to carry out their roles effectively. However, further higher-level training was required in areas such as dementia.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People's dietary needs and requirements were identified in their care plans and staff had a good understanding of how to support people with these.

Staff and the management team knew people well and they sought professional advice appropriately as people’s needs changed. Relatives praised the kind and caring nature of the staff team. People and relatives knew about their care and were in control of the support they needed. People received care and support as they wanted and in a manner they wanted. Relatives were confident to raise concerns with the management team.

The management team was committed to providing a high standard of care to the people they supported. Relatives and staff spoke highly of the management team and told us that they were always available and supportive. However, staff did feel recent management changes had been unsettling. Regular check and audits of the quality and safety of care had been carried out.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 03/04/2019 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 28 April 2021

The service was safe.

Details are in our safe findings below.



Updated 28 April 2021

The service was Effective.

Details are in our Effective findings below.



Updated 28 April 2021

The service was caring.

Details are in our caring findings below.



Updated 28 April 2021

The service was responsive.

Details are in our responsive findings below.



Updated 28 April 2021

The service was Well Led.

Details are in our Well Led findings below.