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Beechfield Court Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 3 April 2020

About the service

Beechfield Court is an extra care housing service. The service can support up to 75 people. People using this service lived in their own flat within a large building, or in a bungalow within the grounds of the main building. Beechfield Court provides a service to people with a range of needs including those living with physical health needs, mental health conditions and/or dementia type conditions.

Not everyone living at Beechfield Court received personal care. The Care Quality Commission only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 40 people were in receipt of a personal care service.

People’s experience of using this service and what we found

Medicines management required improving. Staff were caring and respectful towards people. People felt safe living at the service. Staff knew how to help protect them from abuse. New staff were recruited safely. Enough staff were on duty to support people with their needs.

Most risks to people had been assessed. Care plans and risk assessments for some people living with more complex needs required reviewing more often. The management team took immediate action to address this issue.

Staff had the right training, experience and skills to care for people well. They were supported through supervision meetings with the management team and had their performance assessed.

Staff supported people to access health professionals if they needed support in this area. People had access to communal areas within the service including a bistro and a garden. Where needed people were assisted with the preparation of meals and drinks to maintain a healthy lifestyle.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported support this practice. People were able to make decisions about the care they received. Complaints were managed appropriately in line with the providers complaints policy.

Staff worked with a range of external professionals to care and support people. People, relatives and staff told us the service was well-led. They spoke highly of the management team. Most staff told us they felt supported and were listened to.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 24 October 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection based on the date the service registered with CQC.

Enforcement

We have identified a breach in relation to the management of medicines at this inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 3 April 2020

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 3 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 3 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 3 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 3 April 2020

The service was not always well-led.

Details are in our well-Led findings below.