Superhealthcare

Updated 15 June 2026

Superhealthcare Ltd is a domiciliary care agency that provides personal care to people within their own homes. The Care Quality Commission (CQC) only inspects the specific personal care aspects of the service, which include assistance with eating and personal hygiene. However, when these services are delivered, we also take any broader social care support into consideration. At the time of this inspection, several individuals were actively receiving support from the service.

We initiated this comprehensive inspection of Superhealthcare Ltd in response to concerns raised about the service. Inspection activity began on 17 June 2026, which included an announced on-site visit on 19 June 2026, and concluded following off-site assessments on 2 July 2026. As part of this comprehensive review, we evaluated 34 quality statements across five key areas: Safe, Effective, Caring, Responsive, and Well-led.

Superhealthcare Ltd earned praise from service users, their relatives, staff, and external healthcare professionals. Day-to-day care was managed effectively, rooted in open and inclusive values that successfully built trust with those receiving support.

Care was delivered safely, backed by thorough risk assessments and evidence-based practices. Robust policies ensured safe medicines management, reliable home care, and swift responses to any emerging concerns. Furthermore, staff fully understood and applied all safeguarding and infection control processes. Staff empowered people to make their own choices, consistently seeking consent in line with the Mental Capacity Act.

The provider utilised effective systems to track performance and identify trends. Staff worked collaboratively with external professionals to coordinate responsive care plans. The team also felt well-supported through regular training and supervision.

Updated 15 June 2026

Staff knew people well, delivering kind, compassionate and person-centred care that promoted dignity and respect. Care plans were personalised to reflect individual preferences, backgrounds and needs. Furthermore, staff actively supported people to maintain their independence, make their own choices, and stay connected with their local communities. Comments included, “Staff look after me. My personal care is perfect” and “I have no complaints. I’m very happy with them. They [staff] respect me.”

The staff team proactively supported people’s health and wellbeing, responding promptly to changing needs and reducing distress. Care was delivered fairly and without discrimination. Staff were fully confident in protecting human rights and consistently obtained consent in line with required standards. One staff member told us, “We have enough time to support our clients and promote their independence. At times, we also spend additional time with individuals to accommodate their emotional needs and ensure they feel supported.”

Family members were very happy with the care and support delivered to their loved ones. They told us they felt reassured because staff were skilled, well-trained, and fully capable of responding to individual preferences and daily needs. Relatives shared comments such as, “Staff come on time and stay as long as they have to” and “Staff know when to help [name] and when not. They don’t bully [name] into anything.”

Relatives described the staff team as attentive, kind, and caring. They expressed great satisfaction with the level of communication, noting they were always kept fully informed about any changes to their loved ones' health or care needs. Furthermore, people and their families felt entirely confident in their ability to raise concerns, supported by clear, accessible feedback and complaints processes. One relative told us, “This agency has bent over backwards for us.”