Cherish UK Ltd Supported Living

Updated 26 January 2026

Date of Assessment: 12 February – 20 March 2026

Cherish UK (Supported Living) provides care and support to adults living with a learning disability. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, approximately 40 people were receiving the regulated activity ‘Personal care’.

Although we carried out a responsive inspection due to risk in December 2024 following 2 serious incidents, our last full comprehensive inspection of Cherish UK (Supported Living was in February 2020. This was the reason we carried out this visit.

We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Ensuring people’s independence was promoted was of great importance within the service and in several instances people had been able to reduce the level of support they required due to developing new life skills. Workforce well-being was imperative and staff consistently told us they were well supported and happy at work. All of the staff team were described as kind, caring and people who used the service and their relatives said the support they received was of high quality. People were truly treated as individuals and at the centre of their care.

Care was exceptionally person-centred, flexible, and inclusive. The service used innovative methods to ensure information was available to people in formats they required. We saw numerous examples where the service had overcome potential barriers for people with a learning disability to ensure they received person-centred support, without discrimination. People were at the heart of the care and support they received and were always involved in important decisions impacting on their lives.

People were protected from abuse and avoidable harm. Systems for safeguarding, risk management, infection control, and medicines were effective. Staff were well-trained and knew people well, which built trust with the people they supported.

Care and support achieved good outcomes and promoted quality of life. Assessments were thorough, care was evidence-based, and staff worked collaboratively with families and professionals. Consent processes were respected and the service was working within the principles of the MCA (Mental Capacity Act).

Leadership was strong, inclusive, and focused on continuous improvement. There was a positive culture of openness and learning, clear governance systems, and effective partnership working. Staff felt supported and able to speak up, and diversity was valued.

Updated 26 January 2026

People who used the service and relatives told us the service was safe and that enough staff were available. People felt medicines were managed appropriately and they received the support they needed to eat and drink. One relative said to us, “(Person) is safe and loves living there.”

People and relatives said they were involved in assessments when they first started using the service and there were good links with other organisations to ensure effective care was provided. People were able to give consent to the care they received, achieved good outcomes and were encouraged to live healthier lives where possible. Everybody told us appropriate support was provided regarding nutrition and hydration and that people received enough to eat and drink. One relative said, “(Person) did experience weight loss last year and would not eat no matter what staff did to encourage him. They kept taking him to the GP and eventually the GP organised a scan and they diagnosed Pneumonia, but now he is back on track.”

Everybody we spoke with made positive comments about the care provided and said the staff team treated people in a kind and respectful way. People were treated with dignity and respect and were able to retain their independence where possible. One person said to us, “I like all of the staff, they take me dancing.”

People receive continuity of care from a stable staff team which enabled person centred care to be delivered based on people’s choices and preferences. Any complaints were handled correctly and information was available to people in different formats if required to aid communication. Advocacy services were available when needed. A relative said, “We are invited to review meetings every year. Extended family members are also welcomed when they visit.”

We were told there was good management and leadership at the service. Staff said there was a positive culture at the service and felt supported in their roles. A relative said, “I do feel like the organisation is well-run.”