Updated 26 April 2024
Date of assessment: 27 November 2024 to 11 February 2025. The site visit took place on 27 November 2024, and we continued to speak with people, relatives and staff and request records from the provider up to 11 February 2025. There was a registered manager in place at the time of our inspection, however, they left their role after the inspection and another manager was in the process of applying to register with us. The inspection took place as we received concerns about people’s care we wanted to follow up on. We only inspected the key questions of safe and well-led at this inspection. Some people had clear care plans and guidance for staff in place; however, this was not always consistent. The provider had worked to improve information contained within people’s and staff records, since our previous inspections; however, further improvements were still needed.