Napier Lodge Limited

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. When we asked a staff member about their vision in the service, they told us, “To create a homely feel and make people comfortable. We are always working together to make things better.”

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty.

Staff spoke very highly of the management team. They told us, “Managers work the same as us. They cook and clean and care. They care about us and the people here.”

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. This was supported by clear policies and processes that allowed staff to raise concerns. A staff member told us, “We can discuss safety concerns freely. When I raised concerns, the registered manager responded and took action.”

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider had a supportive culture which valued staff. Staff told us they felt valued and were confident the registered manager and provider promoted inclusion and equity.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate.

There was a clear understanding of statutory regulatory requirements and there was good governance across the management team. There were very robust processes for auditing and oversight of all aspects of the home and care delivery. Documentation was easily accessible and well organised.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement.

We saw evidence of collaborating with healthcare professionals and visitors, including GPs, district nurses, visiting opticians, yoga instructors and hairdressers.

The provider focused on continuous learning, innovation and improvement across the organisation and local system. They encouraged creative ways of delivering equality of experience, outcome and quality of life for people. They actively contributed to safe, effective practice and research. A staff member told us, “We have regular team meetings to share ideas and brainstorm.”

The provider was in the process of decorating and making improvements to give people more outdoor space. This was driven by feedback from the annual quality assurance questionnaire that was sent to people using the service and their families.