Kingfisher View

Updated 4 June 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

Kingfisher View is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service. We sought feedback from the local authority. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service about their experience of the care provided. We spoke with six members of staff including the registered manager, team leader and care staff. We reviewed a range of records. This included three people's care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at complaints and how the provider accessed advocacy services.

Updated 4 June 2021

About the service

Kingfisher View is a residential care home providing accommodation and personal care for up to 12 people with mental health needs, acquired brain injury, schizophrenia and dementia. At the time of our inspection there were 11 people living at the home.

People's experience of using this service and what we found

People were safeguarded from the risks of abuse. Staff received training in this area and knew how to recognise and report abuse. Risks associated with people's care were identified and risk assessments were in place to minimise the risk. Accidents and incidents were monitored, and trends and patterns identified. People received their medicines as prescribed. The premises and equipment were safe and clean. The provider made sure infection control processes helped keep people safe during the COVID-19 pandemic. The home was clean and there were PPE stations situated at several point throughout the home. The provider had a robust recruitment procedure which ensured new staff were recruited safely.

Staff understood the requirements of the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Staff received robust induction, training and supervision. There were effective channels of communication for the staff team. People had access to other health care professionals as needed.

People who used the service and visitors provided positive feedback about the service and were complimentary about staff and management. Staff were confident people received high quality care and told us it was a good place to work. People received person centred care and staff knew the people they were supporting well. Care plans identified how people preferred their care to be delivered. People enjoyed a range of activities. Systems were in place to monitor and respond to complaints.

Staff were positive about the home and the leadership of the registered manager. The registered manager understood their role and responsibilities in ensuring people received high quality care. Quality management systems were in place. The registered manager was responsive and where appropriate took swift action to address shortfalls. They were keen to develop and improve their systems and provide people with quality care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 23 April 2019 and this is the first inspection.

Why we inspected

This was a planned inspection based on inspection timescales.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.