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Wokingham Medical Centre Requires improvement

The provider of this service changed - see old profile

Reports


Inspection carried out on 17 September 2019

During a routine inspection

We carried out an announced comprehensive inspection at Wokingham Medical Centre on 17 September 2019 as the new provider took over the management of the practice in April 2019.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that did not always keep patients safe and protected them from avoidable harm.
  • There was a lack of over site of authorisations to administer medicines (Patient Group Directions) and the monitoring of fridge temperatures.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • Patients could not always access care and treatment in an appropriate way for their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centred care.
  • The practice was innovative in the use of information technology systems to support patient care.

The area where the provider must make improvements are:

  • Ensure the care and treatment of patients is appropriate, meets their needs and reflects their preferences.
  • Ensure care and treatment is provided in a safe way to patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.