Background to this inspection
Updated
10 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the practice was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
The inspection was led by a CQC inspector who had access to remote advice from a specialist advisor.
We informed local NHS England area team and Healthwatch Leeds that we were inspecting the practice; however we did not receive any information of concern from them.
During the inspection we toured the premises, spoke with one dentist, two dental nurses, one receptionist and the practice manager. To assess the quality of care provided we looked at practice policies and protocols and other records relating to the management of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
10 December 2015
We carried out an announced comprehensive inspection on 27 October 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
Dentistry@130 is situated in the Cross Gates area of Leeds. It offers mainly NHS treatment to patients of all ages but also offers private dental treatments. The services provided include preventative advice and treatment and routine restorative dental care.
The practice has three surgeries, a decontamination room, a waiting area and a reception area. Toilet facilities are situated on the ground and first floor of the premises. The reception and waiting room are on the ground floor and there are two surgeries on the ground floor and one surgery on the first floor of the premises.
There are three dentists, four dental nurses (one of whom was a trainee), one receptionist and a practice manager. They are also supported by an area development manager.
The opening hours are Monday to Friday 9-00am to 5-30pm.
The practice manager is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
On the day of inspection 17 patients provided feedback. The patients were positive about the care and treatment they received at the practice. They told us they were treated with dignity and respect, informed of treatment options and were made to feel comfortable and relaxed.
Our key findings were:
- The practice had systems in place to assess and manage risks to patients and staff including infection prevention and control, health and safety and the management of medical emergencies.
- Staff received training appropriate to their roles.
- Dental care records were detailed and showed that treatment was planned in line with current best practice guidelines.
- Oral health advice and treatment were provided in-line with the ‘Delivering Better Oral Health’ toolkit.
- Patients were treated with care, respect and dignity.
There were clearly defined leadership roles within the practice and staff told us that they felt supported, appreciated and comfortable to raise concerns or make suggestions. Staff received training appropriate to their roles.