Updated 4 August 2025
Klass Care is a domiciliary care agency that provides personal care to people living in their own homes. At the time of the inspection, 34 people were receiving support with personal care. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating. This inspection took place on 19 August and 20 August 2025; we visited the service office on 19 August 2025. During the inspection we assessed all the quality statements under the key questions of safe, effective, caring, responsive and well led. At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group. People had person-centred risk assessments and care plans in place. Staff followed safeguarding procedures and demonstrated an understanding of how to raise concerns both internally and externally. They expressed confidence in the registered manager’s response to safeguarding issues. People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA). In care homes, and some hospitals, this is usually through MCA application procedures called the Deprivation of Liberty Safeguards (DoLS). We checked whether the service was working within the principles of the MCA, whether appropriate legal authorisations were in place when needed to deprive a person of their liberty, and whether any conditions relating to those authorisations were being met. Recruitment procedures at were thorough and prioritised safety. Pre-employment checks were undertaken, including written references and Disclosure and Barring Service (DBS) checks prior to staff starting their roles. Records from staff interviews confirmed the provider used values-based recruitment practices to assess whether applicants were suitable for working in a care setting. All new staff took part in a structured induction programme. Ongoing support was delivered through regular supervision, training opportunities, and competency assessments. These measures helped ensure staff were equipped with the necessary skills, knowledge, and confidence to deliver care that was both safe and effective. Staff said they felt supported and valued. A staff member told us, “Klass care are very caring and a good company to work for. They look after the people well, support the staff and listen when we have issues. People always come first.’’