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KLASS CARE LTD Good Also known as Klass Care

Inspection Summary


Overall summary & rating

Good

Updated 20 August 2021

KLASS CARE LTD is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

At the time of the inspection, the service was supporting 14 people with personal care in Bournemouth, Poole and the Purbecks.

People’s experience of using this service and what we found

Quality assurance systems did not always operate effectively. The service did not seek formal feedback about the standard of care provided and therefore did not use this to drive improvements. We have made a recommendation about their quality assurance systems. The provider had started to put robust plans in place during the inspection.

People and their relatives told us they felt safe with the support and care of staff from Klass Care. People felt listened to and the service was responsive to their changing needs. Medicines were managed safely, and infection prevention and control procedures were adhered to. There was enough staff and recruitment was ongoing.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The registered manager and provider were seeking further guidance about assessing capacity for people to make decisions about their care and support.

People were supported where needed to eat and drink well. They had access to timely healthcare support as needed. A regular staff team supported consistency and continuity within the service. Staff were introduced to each person before they were assigned to provide care. People had personalised care plans that were responsive to their needs. The registered manager was keen to develop plans which explored people’s wishes about the end of their life.

There was a complaints procedure in place. People felt confident that they could speak about any concerns and that they would be acted upon. Staff had received safeguarding training and knew who to report to, including whistleblowing. Staff were kind and caring and often went the extra mile for people. Communication within the service was good, people were kept informed and updated if there were changes to their schedule of care.

Staff were proud to work for Klass Care and got on well with their colleagues, explaining to us they were like a big family. Committed to Klass Care they had confidence and respected the registered manager. Every piece of feedback was positive about the provider and the registered manager.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

This service was registered with us on 5 July 2019 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 August 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 August 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 August 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 August 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 20 August 2021

The service was not always well-led.

Details are in our well-led findings below.