Saltley Centre for Health Care

Updated 16 July 2024

Date of Assessment: 22 October 2024. Saltley Centre for Healthcare is a NHS GP practice, which delivers services to approximately 11,000 patients under a General Medical Services (GMS) contract with NHS England. The practice is located at 1 Craddock Road, Saltley, Birmingham B8 1RZ within the Birmingham and Solihull Integrated Care System (ICS). The National General Practice profiles states that 60.9% of the patient population are Asian, 19.8% White, 10.3% Black, 3.3% Mixed and 5.7% classified as Other. The practice has a higher than average working age population 65.9% and young people 25.5%. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the first decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others. This service was previously rated as Requires Improvement we carried out this assessment to review if any improvements had been made.

The practice was previously inspected in June 2019 and rated requires improvement in the 4 key questions of effective, caring, responsive and well led with an overall rating of requires improvement. The key question of safe was rated good. We carried out a responsive assessment in May 2024 in response to a decline in data relating to the experiences of people who used the service. assessment reviewed 2 key questions, caring and responsive. We found there was some improvement at the May 2024 assessment and the key questions of caring and responsive were rated as good. The key questions of safe, effective and well led were not assessed at the May 2024 assessment and therefore retained their previous ratings of good for safe and requires improvement for providing effective and well led services. We conducted this announced assessment of Saltley Centre for Healthcare to review the current overall rating of requires improvement.

For this assessment we carried out interviews with practice staff using video conferencing and reviewed documents submitted as evidence. We completed remote clinical searches and reviewed patient records to identify issues and clarify actions taken by the provider on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements). We did an onsite visit and spoke with patients and members of the practice’s patient participation group (PPG). Following this assessment, the practice is now rated as good in all key questions of safe, effective, caring, responsive and well led. We assessed 21 quality statements across the key questions of safe, effective and well led.

Updated 16 July 2024

People were generally positive about the quality of their care and treatment. Patients commented positively on the attitude of staff and told us they felt they were respected. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed mixed views with services. The practice had made active use of these results to review and seek improvements to the quality and safety of the service. Some patients had concerns about access to appointments and difficulties getting prescriptions following a change in the practice prescription request procedures. These areas were acknowledged by the management team following feedback at the assessment and planned to address them as part of their improvement plans. We will review the impact of these changes at our next assessment. There was an active patient participation group (PPG) to represent the views of people using the service. At the onsite visit a group of patients expressed their concerns about the change in practice ownership and did not feel that they had been involved. The management team assured us that the patients and local community where relevant had been involved in the planned merger through meetings and the support of the local Integrated Care Board (ICB).