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Archived: Deva Point ECH

Overall: Good read more about inspection ratings

Deva Point, Blacon Point Road, Blacon, Chester, CH1 5FD (01244) 748497

Provided and run by:
Starcare Limited

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 26 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

This inspection was carried out by one inspector.

Service and service type

This service provides care and support to people living in specialist ‘extra care’ housing. Extra care housing is purpose-built or adapted single household accommodation in a shared site or building. The accommodation is rented and is the occupant’s own home. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for extra care housing; this inspection looked at people’s personal care and support service.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because we needed to be sure that the registered manager would be in the office to support the inspection. We also wanted to be sure people would be at home to speak with us.

Inspection activity started on 06 March 2020 and ended on 11 March 2020. We visited the office location on both of these days.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and two visiting professionals about their experience of the care provided. We spoke with six members of staff including the provider, registered manager, care manager, quality support officer and care workers.

We reviewed a range of records. This included six people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Overall inspection

Good

Updated 26 March 2020

About the service

Deva Point ECH is an extra care service consisting of 62 apartments accommodating people aged 55 and over within a large purpose built building. At the time of the inspection 25 people received personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

People received a caring service and felt supported and valued as individuals. People told us they were treated with respect and staff upheld their dignity during care visits. People were supported by staff who knew people well and trusting relationships had been formed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were involved in developing their care plans which were person centred and changes were made as people’s needs changed.

Staff supported people to access a wide range of activities which enabled them to pursue their social and leisure interests and reduced the risk of social isolation.

Systems were in place to manage risks to people’s health and wellbeing and medicines were managed safely.

The service was well-led and staff felt well supported by an open and honest culture. The provider also worked with other professionals and organisations to ensure positive outcomes were achieved for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 11 March 2019 and this is the first inspection.

Why we inspected

This was a planned inspection to provide Deva Point with its first CQC rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.