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Archived: Online Clinic (UK) Limited Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile


Inspection carried out on 27 August 2019

During a routine inspection

We carried out an announced comprehensive inspection at Online Clinic (UK) Limited on 27 August 2019 as part of our inspection programme.

Online Clinic (UK) Limited provides online consultations to patients, through online forms and a messaging system conducted within the patients online record, for a condition selected by the patient themselves. A GP will then review the request, may ask for further information and if appropriate, provide a private prescription to be dispensed by a designated pharmacy.

At this inspection we found:

  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated people with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the service within an appropriate timescale for their needs.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care