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We are carrying out a review of quality at Cramlington House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 26 March 2019

About the service: Cramlington House is a purpose-built home which is registered to provide personal care and accommodation for up to 63 people, some of whom are living with dementia.

People’s experience of using this service: People, relatives and professional visitors told us it was a homely home with kind, friendly, helpful staff. People using this service benefitted from an outstandingly responsive service.

Care was highly personalised and tailored to meet people's needs. Care staff knew people and their relatives extremely well. They took care to involve and include them and were highly responsive to people’s needs. The quality of activities and experiences provided by wellbeing coordinators and care staff was exceptional.

The home was safe, clean and well maintained. Staff had received training in the safeguarding of vulnerable adults and knew the procedures to follow in the event of concerns.

The design of the home took into account best practice, particularly in relation to the needs of people with a dementia related condition.

Staff received regular training including bespoke dementia training developed in-house. This had been accredited by an external training provider, and staff demonstrated a good understanding of people's dementia care needs.

People were well supported with eating and drinking and enjoyed the food at Cramlington House.

Staff were very caring and we saw numerous examples of kind and compassionate care.

The provider and registered manager were supported by a carefully selected senior management team, who had various strengths to bring to the organisation which the provider used to full effect.

There was a strong focus on caring for staff to enable them to provide the best care possible. The provider strived to meet their support and development, and health and wellbeing needs, and had achieved bronze and silver awards in better health at work.

The service continued to have a good track record and close links with the local community.

Rating at last inspection: Good (published 20 July 2016).

Why we inspected: This was a planned inspection which was based upon the previous rating.

Follow up: We will continue to monitor the service to ensure that people receive safe, compassionate and high quality care. Further inspections will be planned for future dates.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 26 March 2019

The service was safe

Details are in our Safe findings below.



Updated 26 March 2019

The service was effective

Details are in our Effective findings below.



Updated 26 March 2019

The service was caring

Details are in our Caring findings below.



Updated 26 March 2019

The service was exceptionally responsive

Details are in our Responsive findings below.



Updated 26 March 2019

The service was well-led

Details are in our Well-Led findings below.