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Inspection Summary

Overall summary & rating


Updated 20 May 2021

About the service

Cramlington House is a care home providing personal care for up to 63 people, some of whom are living with a dementia related condition. There were 63 people living at the service at the time of our inspection.

People’s experience of using this service and what we found

Systems were in place to help prevent people, staff and visitors from catching or spreading infection. Every staff member and visitor had their temperature taken at the door and were given appropriate PPE to wear. Every visitor also had to have a lateral flow test, complete a health declaration, wash their hands and use hand sanitiser upon entering the home.

The environment was very clean and hygienic. The provider had enhanced cleaning practices. This allowed more regular cleaning of frequently touched surfaces such as door handles and handrails.

The provider monitored PPE stock levels to ensure adequate amounts of PPE were available at all times.

Staff had completed training in Infection prevention and control (IPC) as well as putting on and taking off their PPE. The provider was constantly reviewing this with staff to ensure they followed current guidance.

The provider had employed a COVID-19 marshal who was dedicated to arranging testing, visiting, and carrying out checks to ensure staff remained competent in IPC practices.

Staff supported people’s social and emotional wellbeing. People received visits from relatives in a dedicated room and visits complied with government guidance. People were also supported to keep in touch with their family members via garden pod visits, window visits and video or telephone calls.

People and staff were taking part in the COVID-19 regular testing programme.

The provider had, at the peak of the pandemic, paid for taxis to bring staff to work to avoid the use of public transport.

The provider had measures in place to keep people safe and provide them with safe care and treatment. This included quality monitoring checks in place.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 26 March 2019).

Why we inspected

A targeted infection prevention and control inspection was planned. We also received some concerns regarding the care people received. This was included as part of this inspection. We found no evidence to substantiate any of the concerns received. The overall rating for the service has not changed following this targeted inspection and remains good.

CQC have introduced targeted inspections to follow up on Warning Notices or to check specific concerns or to check infection prevention and control procedures. They do not look at an entire key question, only the part of the key question we are specifically concerned about. Targeted inspections do not change the rating from the previous inspection. This is because they do not assess all areas of a key question.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 May 2021

At our last inspection we rated this key question good.

We have not reviewed the rating at this inspection. This is because we only looked at parts of this key question and not in its entirety.



Updated 20 May 2021



Updated 20 May 2021



Updated 20 May 2021



Updated 20 May 2021