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Inspection report

Date of Inspection: 21, 27 August 2013
Date of Publication: 3 October 2013
Inspection Report published 03 October 2013 PDF

Overview

Inspection carried out on 21, 27 August 2013

During a routine inspection

This was our first inspection of this new service. People told us they were happy with the care they received and staff checked they were in agreement with it. We saw they were relaxed and there were good interactions between people who used the service and staff. We saw staff consulted people before they provided care and support.

We found people's needs were assessed and care was planned in line with their needs. One relative told us, �X is happy here, she likes her meals. She gets anxious but the carers are wonderful with her. I was consulted about her care plan and updated regularly about any changes.� Care plans were regularly updated and contained clear information about individuals' care.

The home was clean and we saw there were effective systems in place to reduce the risk and spread of infection. Staff told us they had received training in infection control and demonstrated good practice during the inspection.

We found staff recruitment procedures were in place and records showed these were followed when new staff were appointed. We saw appropriate checks were undertaken before staff began work.

People's personal records were accurate, fit for purpose and held securely. Staff records and other records relevant to the management of the service were kept in an appropriate form.